topic Re: Moved house in Broadband

Moved house

JoshRobini — Sat, 30 May 2026 06:22:23 GMT

I've moved house. I upgraded to Sky Full Fibre Gigafast. I took the only hub to the new house as one wasn't deleivered and it's not turning on at all. I expected a new hub to be delivered as this is what I've had with all previous sky products, although non have, and my old hub isn't working.

Re: Moved house

Chrisee — Sat, 30 May 2026 07:02:38 GMT

@JoshRobini with a home move you do take your hub with you that is correct. The servicecat your new home will becaxtivated on the date you were given when you booked the move until thst time the hub wont work.

Re: Moved house

TimmyBGood — Sat, 30 May 2026 07:22:52 GMT

@JoshRobini wrote:

it's not turning on at all.

A complete absence of lit LEDs would indicate a power supply problem.

@JoshRobini wrote:

I expected a new hub to be delivered as this is what I've had with all previous sky products,

The Sky Broadband Hub and the Max Hub are compatible with FTTP.

Re: Moved house

Me134 — Sat, 30 May 2026 08:01:28 GMT

@JoshRobini Do rule out the obvious first and check that the socket you're using works. It's otherwise odd that a working router should suddenly stop working in a new location. Is the ONT showing any green lights?

What speed is it you're on?