topic Re: Ghost cease in Broadband

Ghost cease

DoryGumble — Fri, 29 May 2026 12:26:05 GMT

I've been trying to upgrade my package with Sky for very long time since January in fact, and the orders kept failing. I tried to move to a different company and they had the same problem. It appears there is a stuck cease on my line. how can I get this removed and it stopped me from upgrading with Sky or moving to another company?

Re: Ghost cease

Chrisee — Fri, 29 May 2026 13:57:37 GMT

@DoryGumble thesecissues can be very difficult to sort so to help I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted if they can. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

My Post Has Been Escalated – What Happens Next on Sky Community

Re: Ghost cease

LJB-C — Fri, 29 May 2026 14:06:16 GMT

Good afternoon. Thanks for escalating this @Chrisee. We’ve sent @DoryGumble an invite to chat.

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