https://helpforum.sky.com/t5/Broadband/Hub-not-working/m-p/5285646#M568646 <P>Thanks you so much for your reply I've been in touch with sky they are sending a new hub out&nbsp;</P> Fri, 29 May 2026 09:51:57 GMT Chr1571ne 2026-05-29T09:51:57Z https://helpforum.sky.com/t5/Broadband/Hub-not-working/m-p/5282119#M567590 <P>My internet went off tried unplugging taking everything out of hub and put back in still no light on hub&nbsp;</P> Mon, 25 May 2026 06:46:29 GMT https://helpforum.sky.com/t5/Broadband/Hub-not-working/m-p/5282119#M567590 Chr1571ne 2026-05-25T06:46:29Z https://helpforum.sky.com/t5/Broadband/Hub-not-working/m-p/5282126#M567593 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4691155">@Chr1571ne</a>&nbsp;using a mobile connection run the tests here&nbsp;<A style="background-color: #ffffff; -webkit-tap-highlight-color: transparent; -webkit-text-size-adjust: 100%;" href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">No connection or slow WiFi | Sky Help | Sky.com | Sky Help | Sky.com</A></P> <P>&nbsp;</P> <P>It takes up to an hour for the test to pick up a dropped line but once it does if you follow through the steps it can book an engineer. Alternstively you can call Sky once their lines open.</P> Mon, 25 May 2026 07:04:15 GMT https://helpforum.sky.com/t5/Broadband/Hub-not-working/m-p/5282126#M567593 Chrisee 2026-05-25T07:04:15Z https://helpforum.sky.com/t5/Broadband/Hub-not-working/m-p/5285646#M568646 <P>Thanks you so much for your reply I've been in touch with sky they are sending a new hub out&nbsp;</P> Fri, 29 May 2026 09:51:57 GMT https://helpforum.sky.com/t5/Broadband/Hub-not-working/m-p/5285646#M568646 Chr1571ne 2026-05-29T09:51:57Z