Broadband not working

Dan3005 — Thu, 28 May 2026 17:55:40 GMT

Hi, my broadband is not working out. It should be. I'm paying for sky max and it's still not working. This needs to be sorted out

Re: Broadband not working

Daniel0210 — Thu, 28 May 2026 17:58:23 GMT

@Dan3005
The first thing to do (even if you’ve already tried it), is use this link to check if there are any broadband outages or issues nearby that may identify a known fault, perhaps affecting multiple households ~
https://www.sky.com/servicechecker

NOTE: The Service Checker doesn’t necessarily disclose a problem immediately and there is up to an hours delay before it picks up a lost connection so perhaps try it again later.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to report it to Sky. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

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Red light on ONT?; See this link ~
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#M1014

Various hub lights; This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Working from home?; Sky broadband discussed on here is a domestic service and whilst it's fine for customers working from home to use it, they won’t receive additional or quicker support.

topic Re: Broadband not working in Broadband

Broadband not working

Re: Broadband not working