https://helpforum.sky.com/t5/Broadband/Internet-outage/m-p/5284812#M568413 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4693817">@Isabel11</a>&nbsp;</P> <P>&nbsp;</P> <P>The red LOS (Loss Of Signal) LED indicates an external fault in the optical circuit.</P> Thu, 28 May 2026 09:14:53 GMT TimmyBGood 2026-05-28T09:14:53Z https://helpforum.sky.com/t5/Broadband/Internet-outage/m-p/5284773#M568395 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_9367.jpeg" style="width: 4032px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/118029i6BD8C0309BC83CB0/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_9367.jpeg" alt="IMG_9367.jpeg" /></span></P><P> </P><P>I've had no internet for the past 3 weeks and its such a struggle trying to contact a human about the issue! I've went through the service checker tools multiple times as it seems like the only way to get into contact, and I have not had any sort of helpful response. Just really need some help or an engineer to sort this out, but even booking a visit has been made very elusive on the website</P> Thu, 28 May 2026 08:31:29 GMT https://helpforum.sky.com/t5/Broadband/Internet-outage/m-p/5284773#M568395 Isabel11 2026-05-28T08:31:29Z https://helpforum.sky.com/t5/Broadband/Internet-outage/m-p/5284812#M568413 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4693817">@Isabel11</a>&nbsp;</P> <P>&nbsp;</P> <P>The red LOS (Loss Of Signal) LED indicates an external fault in the optical circuit.</P> Thu, 28 May 2026 09:14:53 GMT https://helpforum.sky.com/t5/Broadband/Internet-outage/m-p/5284812#M568413 TimmyBGood 2026-05-28T09:14:53Z