topic Router not working in Broadband

Router not working

Ellaine5986 — Thu, 28 May 2026 07:47:02 GMT

Electric went off in early hours due to storm, flicked switch on fuse box and all power came back on but router is not working. There is only a flashing red 'power' light. No issues in area and have followed instructions to reboot/reset numerous times with no success. Option is to book an engineer with the earliest date available in 9 days which is not an acceptable time to have no WiFi. The router has clearly been damaged in the storm, and a new router is required.

Re: Router not working

Me134 — Thu, 28 May 2026 07:52:51 GMT

@Ellaine5986 wrote:
Electric went off in early hours due to storm, flicked switch on fuse box and all power came back on but router is not working. There is only a flashing red 'power' light. No issues in area and have followed instructions to reboot/reset numerous times with no success. Option is to book an engineer with the earliest date available in 9 days which is not an acceptable time to have no WiFi. The router has clearly been damaged in the storm, and a new router is required.

If you have FTTP and an ONT box attached to the wall internally have you tried turning that off for 5 minutes as well? Turn the router off first and wait until the ONT (hopefully) has 3 green lights on before rebooting the router.

Re: Router not working

Me134 — Thu, 28 May 2026 07:53:26 GMT

BTW, we're just customers here so can't help with a new router.