https://helpforum.sky.com/t5/Broadband/New-hub/m-p/5284681#M568368 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3526080">@james+.cra</a>&nbsp;couple of suggestions the first is if the hub is white go into the hub's settings in the My Sky app as you can see the SSID and passcode there and can edit them if you want. Sky often set replacement white hubs to match the unit thry are replacing.</P> <P>&nbsp;</P> <P>Sky use &nbsp;letters like I &amp; O as well as numbers like 1 &amp; 0 which are easily confused so check you are reading your's correctly. Rebooting both devices and the hub can help to clear memory issues which can stop devices accepting the new password.</P> Thu, 28 May 2026 07:17:45 GMT Chrisee 2026-05-28T07:17:45Z https://helpforum.sky.com/t5/Broadband/New-hub/m-p/5284652#M568359 <P>I have received my new hub but when setting it up and putting the new hub name and password in it's saying not correct I have been trying this since last night , I have had not tv since Tuesday as I have sky glass&nbsp;</P> Thu, 28 May 2026 06:36:39 GMT https://helpforum.sky.com/t5/Broadband/New-hub/m-p/5284652#M568359 james+.cra 2026-05-28T06:36:39Z https://helpforum.sky.com/t5/Broadband/New-hub/m-p/5284681#M568368 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3526080">@james+.cra</a>&nbsp;couple of suggestions the first is if the hub is white go into the hub's settings in the My Sky app as you can see the SSID and passcode there and can edit them if you want. Sky often set replacement white hubs to match the unit thry are replacing.</P> <P>&nbsp;</P> <P>Sky use &nbsp;letters like I &amp; O as well as numbers like 1 &amp; 0 which are easily confused so check you are reading your's correctly. Rebooting both devices and the hub can help to clear memory issues which can stop devices accepting the new password.</P> Thu, 28 May 2026 07:17:45 GMT https://helpforum.sky.com/t5/Broadband/New-hub/m-p/5284681#M568368 Chrisee 2026-05-28T07:17:45Z