topic Re: WiFi working but no internet in Broadband

WiFi working but no internet

Ant97 — Wed, 27 May 2026 21:20:52 GMT

WiFi keeps dropping in and out and when connected it working on phones or tablets

Re: WiFi working but no internet

caesarome — Wed, 27 May 2026 21:31:35 GMT

The first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:
https://www.sky.com/servicechecker

If nothing shows then try this line test:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: WiFi working but no internet

transportert5 — Wed, 27 May 2026 23:20:13 GMT

Same here ,sky checker says its fine but it's not, I think it's all a big con

Re: WiFi working but no internet

transportert5 — Wed, 27 May 2026 23:21:25 GMT

I'm going to pursue this and get some proper answers, shouldn't be allowed

Re: WiFi working but no internet

Daniel0210 — Thu, 28 May 2026 02:16:56 GMT

@transportert5
In view of the time you've posted, if there are broadband issues between midnight and 7am it could be essential overnight maintenance taking place. It is carried out at those times to minimise disruption and there is no advance warning provided..

See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#M1014

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.