topic Re: WiFi working but no internet in Broadband https://helpforum.sky.com/t5/Broadband/WiFi-working-but-no-internet/m-p/5284524#M568314 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4693482">@FiWilkinson26</a>&nbsp;</P> <P>I would take a look at the checker again as it is not the quickest to pick up on an outage if there is one:<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> <P><BR />If nothing shows then try this line test:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Wed, 27 May 2026 21:11:46 GMT caesarome 2026-05-27T21:11:46Z WiFi working but no internet https://helpforum.sky.com/t5/Broadband/WiFi-working-but-no-internet/m-p/5284375#M568228 <P>We've ran the diagnostic tests on sky online and it says WiFi is ok but we've got no internet connection</P> Wed, 27 May 2026 19:52:45 GMT https://helpforum.sky.com/t5/Broadband/WiFi-working-but-no-internet/m-p/5284375#M568228 FiWilkinson26 2026-05-27T19:52:45Z Re: WiFi working but no internet https://helpforum.sky.com/t5/Broadband/WiFi-working-but-no-internet/m-p/5284524#M568314 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4693482">@FiWilkinson26</a>&nbsp;</P> <P>I would take a look at the checker again as it is not the quickest to pick up on an outage if there is one:<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> <P><BR />If nothing shows then try this line test:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Wed, 27 May 2026 21:11:46 GMT https://helpforum.sky.com/t5/Broadband/WiFi-working-but-no-internet/m-p/5284524#M568314 caesarome 2026-05-27T21:11:46Z