WiFi issue

Kristin30 — Wed, 27 May 2026 19:38:28 GMT

We’ve been having ongoing connection issues with our WiFi. I have to reboot the router several times a week. My phone regularly doesn't connect to the WiFi. Tonight the internet has completely dropped out on our phones, tv etc. The router has a red light on internet. Yet when I try and test my broadband/wifi on the app it says it's all working great. It always say this.

Please can someone contact me about this. We are getting frustrated at paying every month for a poor connection.

Re: WiFi issue

Daniel0210 — Wed, 27 May 2026 19:43:26 GMT

@Kristin30 wrote:

Tonight the internet has completely dropped out on our phones, tv etc. The router has a red light on internet. Yet when I try and test my broadband/wifi on the app it says it's all working great. It always say this.

@Kristin30
The first thing to do (even if you’ve already tried it), is use this link to check if there are any broadband outages or issues nearby that may identify a known fault, perhaps affecting multiple households ~
https://www.sky.com/servicechecker

NOTE: The Service Checker doesn’t necessarily disclose a problem immediately and there is up to an hours delay before it picks up a lost connection so perhaps try it again later.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to report it to Sky. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

▪️

Red light on ONT?; See this link ~
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#M1014

Various hub lights; This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Working from home?; Sky broadband discussed on here is a domestic service and whilst it's fine for customers working from home to use it, they won’t receive additional or quicker support.

@Kristin30 wrote:
Please can someone contact me about this. We are getting frustrated at paying every month for a poor connection.

Sky won't / can't contact you based on your post. Your Community username isn't linked to any Sky accounts you may have so no one knows who you are anyway. You need to initiate contact if you need to.

topic Re: WiFi issue in Broadband

WiFi issue

Re: WiFi issue