topic Re: Chat in Broadband

Chat

davidtiggers — Tue, 26 May 2026 17:48:21 GMT

Is there an instant chat service

Re: Chat

caesarome — Tue, 26 May 2026 19:22:31 GMT

@davidtiggers

What issue or question do you have related to Sky Broadband ?

Re: Chat

davidtiggers — Tue, 26 May 2026 22:09:32 GMT

I have gone for sky broad band my router has arrived but my small hub things have not trying to get hold of sky is a challenge

Re: Chat

GD1 — Tue, 26 May 2026 22:18:22 GMT

@davidtiggers Do you mean Stream Pucks as there is no small hubs.

What does your order tracker show?

Re: Chat

davidtiggers — Tue, 26 May 2026 23:36:49 GMT

I am getting Sky WiFi max meant to have 2 small extra things for the rooms

Re: Chat

GD1 — Wed, 27 May 2026 01:01:57 GMT

@davidtiggers Pods, do they show on your order tracker?

Re: Chat

caesarome — Wed, 27 May 2026 04:50:24 GMT

@davidtiggers

Do they show here for you:

https://www.sky.com/ordertracking

Did you actually order them as I believe they are not sent otherwise.

Re: Chat

Me134 — Wed, 27 May 2026 07:19:10 GMT

You have to request the first Max pod I believe after running the diagnostic check in the MySky app on your phone (or simply call them), as even the first one isn't automatically sent out. Not everyone needs one and it would be hugely wasteful to send them out to everyone (and possibly illegal or at least against the government recommendations nowadays).

The second and third pods are only given after an engineer visit (included in the subscription) if you're still struggling, who will measure the signal around the house and recommend the best placement and options for your setting.