topic Re: Replacement hub in Broadband

Replacement hub

GIGGSY11 — Tue, 26 May 2026 13:00:04 GMT

Sent new hub to replace my old SKYQ ...installed ...3 green lights on new hub , but unable to get any SKY channels and my old router only showing 2 green lights ...power and wireless....internet has no light at all ...have down all the usual reboots etc etc , but nothing

Re: Replacement hub

Chrisee — Tue, 26 May 2026 15:07:07 GMT

@GIGGSY11 this page explains what the lights on the Sky hub means https://www.sky.com/help/articles/hub-lights-explained-start

Three green lights implies the new Broadband hub is connected so you you should be able to connect your devices to it using thecdetails on the card which came with it or are printed on its label. Disconnect your old hub as it is no longer required

Re: Replacement hub

GIGGSY11 — Tue, 26 May 2026 15:39:33 GMT

Thank you Chrisee , have done all that and yes says its connected to the internet , but not one Sky channel appearing

Re: Replacement hub

GD1 — Tue, 26 May 2026 15:56:03 GMT

@GIGGSY11 Which Sky TV service do you have? Sky Q, Sky Glass or Sky Stream?

If Sky Q that receives it live channels via a dish and not your broadband connection.

Re: Replacement hub

GIGGSY11 — Tue, 26 May 2026 20:20:38 GMT

Have been sent a new SKY HUB replacing my Sky Q box so all a bit confusing

Re: Replacement hub

TimmyBGood — Wed, 27 May 2026 08:32:56 GMT

@GIGGSY11

A Hub is an internet router.

Do you mean a Stream Puck for subscription television?

Or are you referring to a more recent Hub model as a replacement for a Q Hub?

Re: Replacement hub

GIGGSY11 — Wed, 27 May 2026 08:58:56 GMT

A recent Hub model as a repacement for a Q hub , which surely is not compatible ..2 different systems ?? one relying on a dish the other purely internet

Re: Replacement hub

TimmyBGood — Wed, 27 May 2026 09:21:07 GMT

@GIGGSY11 wrote:

A recent Hub model as a repacement for a Q hub

That's understandable: the Q Hub is now obsolete because it doesn't support 'digital' (VoIP) phone calls.

which surely is not compatible ..2 different systems ?? one relying on a dish the other purely internet

The Hub has nothing directly to do with Q television: calling it a Q Hub was an unfortunate marketing choice back in 2016.

Re: Replacement hub

GIGGSY11 — Wed, 27 May 2026 09:30:56 GMT

Thank you Timmy , yes response from Sky just now states that I NEED BOTH , it is not a replacement ...thank you for your responses

Re: Replacement hub

GIGGSY11 — Wed, 27 May 2026 09:32:05 GMT

Thank you GD1 , situation has now been clarified

Re: Replacement hub

TimmyBGood — Wed, 27 May 2026 09:38:18 GMT

@GIGGSY11 wrote:

response from Sky just now states that I NEED BOTH , it is not a replacement

To clarify, the new Hub replaces the Q Hub.

It does not replace a Q television box.

The typical replacement for Q television (delivered over a satellite dish) would be Stream television (arriving over broadband to a Stream 'puck')