topic Re: Solid whit light but no internet in Broadband

Solid whit light but no internet

S27RYN — Tue, 26 May 2026 12:43:00 GMT

my box shows solid white light but i have no internet - tried all trouble shooting

Sky live chat said there was an issue which was fixed - restarted it all again and still nothing

now telling me they have system issues there end!

any advice?

Re: Solid whit light but no internet

caesarome — Tue, 26 May 2026 12:53:42 GMT

@S27RYN

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: Solid whit light but no internet

S27RYN — Tue, 26 May 2026 13:06:14 GMT

everything is showing as working on the tests - nothing is working though

Re: Solid whit light but no internet

Chrisee — Tue, 26 May 2026 15:09:52 GMT

@S27RYN Thexservicecchecker takes up to an hour to pick up a line issue. However if you have a solid white light the hub is conected. There is an occasional fault where despite not being connected the Sky server does not pass data. In that case power down the hub for an hour which shoud get you a new connection.