topic Re: Broad Band Connection in Broadband

Broad Band Connection

Taffy14 — Tue, 26 May 2026 09:02:26 GMT

Broad Band fault will not start up when turning on lap top cuts out an comes back on affects TV as well Fault reported on 19 May toll would hay repl in 72 hours have had no contact from you and still have same problem. My contract runs out in June if you cannot fix the fault then i will move to someone that can.

Re: Broad Band Connection

caesarome — Tue, 26 May 2026 09:21:03 GMT

Sorry @Taffy14 but you are not talking to Sky here as this is where customers help each other so if you reported a fauklt what shows here:

https://www.sky.com/ordertracking

If nothing shows have you tried a reboot of your broadband hub at the mains ?

Re: Broad Band Connection

Chrisee — Tue, 26 May 2026 09:21:04 GMT

@Taffy14 you are not talking to Sky by posting in the forum so your threat is pointless. Sounds like you have issues with devices connecting to WiFi which potentially could be a fault with the Sky hub but in practice can simply be down to poor WiFi signal in the area your devices are placed or be due to WiFi interference. Switching broadband supplier is not necessarily help in either of those scensrios.

Rebooting your hub can often solve issues with interference as the hub will find the least congested WiFi cgannels when it starts up. Otherwise improving tge WiFi signal in that area is a sensible step. Sky will supply boosters if you buy their WiFi Max package but that will start a new 24 month contract. Many homes require multiple WiFi sources to get usable WiFi in every home.