topic Re: The internet is cut off in Broadband

The internet is cut off

Doaa56 — Mon, 25 May 2026 20:03:19 GMT

My internet connection has cut off

Re: The internet is cut off

GD1 — Mon, 25 May 2026 20:17:40 GMT

@Doaa56 First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: The internet is cut off

Doaa56 — Tue, 26 May 2026 20:25:14 GMT

The problem is the POS lamp keeps flashing in the open reach device and that happens everyday at 9:00 PM ,and then the internet gets back in the night , i dont understand if that is because of the heat or what