topic Re: Router has no lights on in Broadband

Router has no lights on

Mooly — Mon, 25 May 2026 17:24:47 GMT

Sky router has no lights on. Have done a hard reset with no joy. Have checked all the connections.

Re: Router has no lights on

GD1 — Mon, 25 May 2026 17:51:37 GMT

@Mooly First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: Router has no lights on

caesarome — Mon, 25 May 2026 18:27:54 GMT

@Mooly wrote:
Sky router has no lights on.

@Mooly

If the same happens when you plug the router into a different plug then it might be that is has died so give Sky a call about this.