https://helpforum.sky.com/t5/Broadband/Broadband-WiFi-and-TV-not-working/m-p/5282583#M567731 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4691565">@BMWMAN</a>&nbsp; If your broadbabnd is down &amp; you have Sky Glass or Sky Stream then that will also be affected as it needs a working broadband service.</P> <P>&nbsp;</P> <P>First thing to check is this link to see if there are any outages in your area:<BR /><BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR /><BR />If there isn't try running the line test here:<BR /><BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR /><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P>&nbsp;</P> <P>&nbsp;</P> Mon, 25 May 2026 18:17:40 GMT GD1 2026-05-25T18:17:40Z https://helpforum.sky.com/t5/Broadband/Broadband-WiFi-and-TV-not-working/m-p/5282575#M567728 Our tv broadband and TV are not working. The hub has a red alarm light on and the TV says technical difficulties Mon, 25 May 2026 17:57:48 GMT https://helpforum.sky.com/t5/Broadband/Broadband-WiFi-and-TV-not-working/m-p/5282575#M567728 BMWMAN 2026-05-25T17:57:48Z https://helpforum.sky.com/t5/Broadband/Broadband-WiFi-and-TV-not-working/m-p/5282583#M567731 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4691565">@BMWMAN</a>&nbsp; If your broadbabnd is down &amp; you have Sky Glass or Sky Stream then that will also be affected as it needs a working broadband service.</P> <P>&nbsp;</P> <P>First thing to check is this link to see if there are any outages in your area:<BR /><BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR /><BR />If there isn't try running the line test here:<BR /><BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR /><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P>&nbsp;</P> <P>&nbsp;</P> Mon, 25 May 2026 18:17:40 GMT https://helpforum.sky.com/t5/Broadband/Broadband-WiFi-and-TV-not-working/m-p/5282583#M567731 GD1 2026-05-25T18:17:40Z