topic Re: Upgraded my wifi in Broadband

Upgraded my wifi

Lauren1112 — Mon, 25 May 2026 15:25:37 GMT

I have upgraded my WiFi and it hasn't not changed yet how long does it take

Re: Upgraded my wifi

GD1 — Mon, 25 May 2026 16:37:05 GMT

@Lauren1112 Upgraded from, which Broadband package to which broadband package & when?

Re: Upgraded my wifi

TimmyBGood — Mon, 25 May 2026 16:12:10 GMT

@Lauren1112

I'd think you've probably upgraded broadband rather than WiFi.

A move from Superfast (FTTC) to Ultrafast (FTTP) requires both the external and internal physical installation of the optical circuit.

Changing speed band on an existing FTTP connection should be rapid.

WiFi might not change at all...

Re: Upgraded my wifi

Lauren1112 — Mon, 25 May 2026 16:16:21 GMT

I upgraded from 75 to 500 though which is speed

Re: Upgraded my wifi

Chrisee — Tue, 26 May 2026 06:00:49 GMT

@Lauren1112 you sound to becwaiting for an upgrade to full fibre you should have been given a date for a visit from an engineer who does the work inside your home. Check the My Orders section of the My Sky app or website. As a new line has to be run how long thst takes varies on how much work is involved sonanything from a couple of weeks to several months in a few cases.