topic Re: My internet connection is not working in Broadband

My internet connection is not working

Althear1 — Mon, 25 May 2026 13:53:23 GMT

Cannot get any channels on the tv

Re: My internet connection is not working

Tommy2 — Mon, 25 May 2026 14:09:27 GMT

are you able to provide more detail please so that I can assist. Is it your entire internet or just on the puck ? if the latter than have you tried turning off the Sky hub and turning it back on again ? and ahve you checked netwrok settings and resetting them ?

Re: My internet connection is not working

Carly551 — Mon, 25 May 2026 14:12:29 GMT

I have no internet

Re: My internet connection is not working

Tommy2 — Mon, 25 May 2026 14:15:09 GMT

Have you checked all connections ? do you have full fibre ? if so yous hould have an ONT, are you able to tell me is there a red light on the ONT or not or on the Sky hub.

Re: My internet connection is not working

Daniel0210 — Mon, 25 May 2026 14:20:19 GMT

@Carly551
The first thing to do (even if you’ve already tried it), is use this link to check if there are any broadband outages or issues nearby that may identify a known fault, perhaps affecting multiple households ~
https://www.sky.com/servicechecker

NOTE: The Service Checker doesn’t necessarily disclose a problem immediately and there is up to an hours delay before it picks up a lost connection so perhaps try it again later.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to report it to Sky. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

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Red light on ONT?; See this link ~
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#M1014

Various hub lights; This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Working from home?; Sky broadband discussed on here is a domestic service and whilst it's fine for customers working from home to use it, they won’t receive additional or quicker support.