Loc red light

Saz9000 — Mon, 25 May 2026 12:14:09 GMT

Loc red light on. I have tried inplugging and switching off. Tested broadband and WiFi from website. No issues identified.

Re: Loc red light

GD1 — Mon, 25 May 2026 12:18:04 GMT

@Saz9000 First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If your ONT shows a Red Light please see this guide https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

caesarome — Mon, 25 May 2026 12:18:23 GMT

Was it this line test that you ran: