topic Lag!!! in Broadband

Lag!!!

Jameswills29 — Mon, 25 May 2026 08:25:28 GMT

So our new sky broadband went live this week. All ok, internet works, but so much lag. Browser pages opening, apps slow, etc. multiple devices all having the same

issue. For example, my iPhone, running apps and websites all fine on old planet at a slow speed, 5g on my phone all fine. Sky broadband, Speedtest 500mbps+ but the lag between actions is crazy. Apps hanging, refresh slow, etc. I've power cycled both he ONT and sky router, same. This happens on windows laptops, iPads, pc, iPhone, just lag everywhere. Checked for buffer-bloat, which gave me a grade B, so something is up. Router location is central in the house, same place as the last 2 routers. This is not a device problem our end, I plugged the old plus net router back in and everything went back

to normal. It's either a problem with the sky router or networking somewhere.

Re: Lag!!!

Brill+Gill — Tue, 26 May 2026 07:42:40 GMT

Hi @Jameswills29, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Lag!!!

Lynnex2P — Mon, 01 Jun 2026 10:20:35 GMT

Exactly same issues for me since activating broadband 500 as a new customer 5 days ago. I'm going round in circles with 'help' process and can't speak to anyone

Re: Lag!!!

Me134 — Mon, 01 Jun 2026 11:19:21 GMT

@Lynnex2P wrote:
Exactly same issues for me since activating broadband 500 as a new customer 5 days ago. I'm going round in circles with 'help' process and can't speak to anyone

Can you test with a computer (PC or laptop) physically plugged into the router via ethernet cable to rule out a WiFI issue? Test using fast.com and click on 'Show More Info' to get latency figures.