topic Re: Wifi not working in Broadband

Wifi not working

Miss+Brohan — Sun, 24 May 2026 18:48:17 GMT

My wifi decided to stop working a few mins ago. We have done the usual tests and runs including turning it on and off and checking all cables etc. Not working. Checked on tv and it is ticked beside the connection to router but not internet

Re: Wifi not working

GD1 — Sun, 24 May 2026 18:51:17 GMT

@Miss+Brohan First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: Wifi not working

Mob90 — Sun, 24 May 2026 19:39:48 GMT

We're the exact same. So annoying because when I troubleshoot it via my sky it tells me the problem is with my sky q box, but it is due to a lack of internet connection. I feel like this may be a DNS issue, and so something that just needs to be rectified on Sky's end.

Re: Wifi not working

Miss+Brohan — Sun, 24 May 2026 20:58:34 GMT

Thank you but I had done all of that before writing on here. It seems to be a sky issue that has since resolved itself. Thank you