topic Re: Internet connection issues in Broadband

Internet connection issues

Pete-adept — Sun, 24 May 2026 13:52:35 GMT

Since I had Sky full fibre installed on Monday 18 May I have experienced multiple internet problems:

Wednesday 20: complete loss of internet for over an hour

Saturday 23 could not use Zoom due to connectivity issues

Sunday 24 complete loss of internet (still ongoing)

On top of these there have been many times when loading websites and browsing have hung for several seconds, something that never happened before the switch over.

Re: Internet connection issues

caesarome — Sun, 24 May 2026 15:20:26 GMT

@Pete-adept

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: Internet connection issues

Katieb28 — Sun, 24 May 2026 17:09:33 GMT

I've got the same issue last few days with my WiFi and I've been with sky for a 6 months.

Re: Internet connection issues

Pete-adept — Sun, 24 May 2026 17:21:58 GMT

Thanks, I did try these with no success. I eventually managed to get hold of a Sky support person who talked me through a lot of swithch off/switch back on again stuff and together we restored the service.