topic Re: Hone broadband not working in Broadband

Hone broadband not working

Saraaslam — Sun, 24 May 2026 16:46:01 GMT

Two amber lights showing and two green lights showing

Re: Hone broadband not working

GD1 — Sun, 24 May 2026 16:48:33 GMT

@Saraaslam First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: Hone broadband not working

Katieb28 — Sun, 24 May 2026 17:02:00 GMT

I've got the same thing I'm in Wales

Re: Hone broadband not working

caesarome — Sun, 24 May 2026 18:32:10 GMT

@Katieb28

What was the result of the line test you ran ?