topic Lost connection in Broadband

Lost connection

Catherine1272 — Sun, 24 May 2026 13:17:08 GMT

For the last 2 days we have experienced constant loss of briadband.
out mobiles can wee the WiFi hub but shows no internet connection.
I am sending you this using 5G on my phone.
if we turn the hub off and reset it will work again for a short time but drop out again half hour later.
this is particularly frustrating as we switched from a solid never lost BT service with a promise of great service from Sky and only a month in the service isn't great.

Re: Lost connection

GD1 — Sun, 24 May 2026 13:44:35 GMT

@Catherine1272 First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.