topic Re: Request additional pod in Broadband

Request additional pod

Jellypanther — Wed, 15 Apr 2026 14:49:08 GMT

The pod provided has increased the signal strength and stopped the drop outs in one area of the house but I need additional ones in order to completely cover the property

Re: Request additional pod

Chrisee — Wed, 15 Apr 2026 15:07:49 GMT

@Jellypanther Sky usually want to send out an engineer beore issueing additional pods. Your first step is to talk to Sky so I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

See here My Post Has Been Escalated – What Happens Next on Sky Community

Re: Request additional pod

arcadeavenger — Wed, 15 Apr 2026 15:15:15 GMT

Hi @Chrisee thanks for escalating this. We’ve sent @Jellypanther an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours. Thanks, Becca.

Re: Request additional pod

Rumour_mill — Sat, 23 May 2026 08:51:26 GMT

Hi Chrisee, is there any chance you could escalate the same issue for me please. I have been searching all over to try and get contact details.

I have one pod that has sorted one black spot but am also not receiving very strong WiFi in another area of the house.

thank you.

Re: Request additional pod

Bigcol — Sat, 23 May 2026 15:41:54 GMT

Hi I've just had sky gigabit fibre max fitted today and my Pod hasn't came ..I was supposed to get with my router and in two of my rooms I can't get WiFi .any help would be great.

Re: Request additional pod

N_chill — Sat, 23 May 2026 15:43:42 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141