topic Re: Broadband keeps cutting out in Broadband

Broadband keeps cutting out

Will8585 — Fri, 22 May 2026 20:13:37 GMT

My broadband keeps cutting out - 3 times this evening. Flashing light on the router (broadband) Disconnected, power off and back on again but still won't connect. Status says connection to broadband router tick, connect to internet cross. This isn't the first time this has happened either and is happening more frequently

Re: Broadband keeps cutting out

Allan17 — Fri, 22 May 2026 20:18:35 GMT

Same issue here. Almost exactly as you've described and struggling to resolve.

Re: Broadband keeps cutting out

caesarome — Fri, 22 May 2026 21:02:47 GMT

@Will8585 @Allan17

The first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:
https://www.sky.com/servicechecker

If nothing shows then try this line test:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.