https://helpforum.sky.com/t5/Broadband/High-Ping-and-Packet-Loss-Intermittent/m-p/5280870#M567281 <P class=""><SPAN>Over the last while I've been having huge (ping) latency spikes and packet loss, with my Sky (ADSL) broadband.&nbsp;<BR /><BR />When it's working okay it's usually about 20-30ms pinging google, but then at random periods it drops/becomes unstable (large pings, packet loss), making things unusable. Turning the router off for a period sometimes helps, but not always.&nbsp;</SPAN></P><P class="">&nbsp;</P><P class=""><SPAN>This isn't a WIFI issue - if I ping directly from the router I get the same result (see below router diagnostics screenshot taken earlier today). And it's been happening for several months, just today has been particularly bad which pushed me to investigate.&nbsp;</SPAN></P><P class="">&nbsp;</P><P class="">Has anyone seen similar or have any ideas?&nbsp;<SPAN>It's been happening for a quite a few months now, but seems to be worse lately.&nbsp;</SPAN></P><P class="">&nbsp;</P><P class="">&nbsp;</P><P class="">&nbsp;</P><P class=""><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot 2026-05-22 at 19.23.47.png" style="width: 999px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/117962iB0FE0A3BB2628D2A/image-size/large?v=v2&amp;px=999" role="button" title="Screenshot 2026-05-22 at 19.23.47.png" alt="Screenshot 2026-05-22 at 19.23.47.png" /></span></P> Fri, 22 May 2026 19:06:39 GMT nobody441 2026-05-22T19:06:39Z https://helpforum.sky.com/t5/Broadband/High-Ping-and-Packet-Loss-Intermittent/m-p/5280870#M567281 <P class=""><SPAN>Over the last while I've been having huge (ping) latency spikes and packet loss, with my Sky (ADSL) broadband.&nbsp;<BR /><BR />When it's working okay it's usually about 20-30ms pinging google, but then at random periods it drops/becomes unstable (large pings, packet loss), making things unusable. Turning the router off for a period sometimes helps, but not always.&nbsp;</SPAN></P><P class="">&nbsp;</P><P class=""><SPAN>This isn't a WIFI issue - if I ping directly from the router I get the same result (see below router diagnostics screenshot taken earlier today). And it's been happening for several months, just today has been particularly bad which pushed me to investigate.&nbsp;</SPAN></P><P class="">&nbsp;</P><P class="">Has anyone seen similar or have any ideas?&nbsp;<SPAN>It's been happening for a quite a few months now, but seems to be worse lately.&nbsp;</SPAN></P><P class="">&nbsp;</P><P class="">&nbsp;</P><P class="">&nbsp;</P><P class=""><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot 2026-05-22 at 19.23.47.png" style="width: 999px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/117962iB0FE0A3BB2628D2A/image-size/large?v=v2&amp;px=999" role="button" title="Screenshot 2026-05-22 at 19.23.47.png" alt="Screenshot 2026-05-22 at 19.23.47.png" /></span></P> Fri, 22 May 2026 19:06:39 GMT https://helpforum.sky.com/t5/Broadband/High-Ping-and-Packet-Loss-Intermittent/m-p/5280870#M567281 nobody441 2026-05-22T19:06:39Z https://helpforum.sky.com/t5/Broadband/High-Ping-and-Packet-Loss-Intermittent/m-p/5280872#M567282 <P>I forgot to say, when this happens, the hub still shows as connected all the lights as per normal etc.<BR /><BR />Basically it's just extreme latency</P> Fri, 22 May 2026 19:07:59 GMT https://helpforum.sky.com/t5/Broadband/High-Ping-and-Packet-Loss-Intermittent/m-p/5280872#M567282 nobody441 2026-05-22T19:07:59Z