Internet issues & speed quality

Craig4 — Fri, 22 May 2026 18:00:50 GMT

I have a constant low speed compared to my 100mbs fibre contract so would like this lollies at and cost back dated. Can I switch to cheaper deal if you cannot supply 100mbs to my home?

also having reoccurring signal issues dropping on router to sky boxes & laptops

Re: Internet issues & speed quality

TimmyBGood — Fri, 22 May 2026 18:09:43 GMT

@Craig4 wrote:

I have a constant low speed compared to my 100mbs fibre contract so would like this lollies at and cost back dated.

Nhat won't happen, but if speed at the Hub (not WiFi from it) is below the Guaranteed Minimum Download Speed then you can claim one month refund.

Can I switch to cheaper deal if you cannot supply 100mbs to my home?

FTTP can deliver every wholesale speed band.

also having reoccurring signal issues dropping on router to sky boxes & laptops

That suggests it's local WiFi that's the issue.

topic Internet issues & speed quality in Broadband

Internet issues & speed quality

Re: Internet issues & speed quality