Internet dropping out

SuzanneWilding — Fri, 22 May 2026 13:27:08 GMT

My Internet has been dropping out for the last 24 hours. Please can someone contact me.

Re: Internet dropping out

Daniel0210 — Fri, 22 May 2026 13:31:03 GMT

Sky won't / can't contact you based on your post. Your Community username isn't linked to any Sky accounts you may have so no one knows who you are anyway. You need to initiate contact if necessary.

When you have a broadband issue the first thing to do (even if you’ve already tried it), is use this link to check if there are any outages or issues nearby that may identify a known fault, perhaps affecting multiple households ~
https://www.sky.com/servicechecker

NOTE: The Service Checker doesn’t necessarily disclose a problem immediately and there is up to an hours delay before it picks up a lost connection so perhaps try it again later.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

▪️

Red light on ONT?; See this link ~
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#M1014

Various hub lights; This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Working from home?; Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.

Re: Internet dropping out

SuzanneWilding — Fri, 22 May 2026 16:05:23 GMT

It posted before I realised it was some community forum, as it wasn't very clear. Can't seem to find a delete button to remove it either. 👍

Re: Internet dropping out

Daniel0210 — Fri, 22 May 2026 16:17:43 GMT

@SuzanneWilding

No need for it to be removed as it may help others but if you really want the thread deleting you'll need to PM one of the moderators.

topic Re: Internet dropping out in Broadband

Internet dropping out

Re: Internet dropping out

Re: Internet dropping out

Re: Internet dropping out