No broadband and red light.

Hbish93 — Fri, 22 May 2026 14:31:15 GMT

I have a red light and no broadband.

Re: No broadband and red light.

Daniel0210 — Fri, 22 May 2026 14:35:20 GMT

@Hbish93
When you have a broadband issue the first thing to do (even if you’ve already tried it), is use this link to check if there are any outages or issues nearby that may identify a known fault, perhaps affecting multiple households ~
https://www.sky.com/servicechecker

NOTE: The Service Checker doesn’t necessarily disclose a problem immediately and there is up to an hours delay before it picks up a lost connection so perhaps try it again later.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

▪️

Red light on ONT?; See this link ~
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#M1014

Various hub lights; This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Working from home?; Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.

Re: No broadband and red light.

HV13 — Fri, 22 May 2026 15:11:26 GMT

Same, I haven't had any Internet connection for the past 30min, but Sky's various checkers claim my broadband and WiFi are working perfectly, and that there are no issues in my area. The Internet light isn't even red, it's just completely blank. Greater London area.

Re: No broadband and red light.

Daniel0210 — Fri, 22 May 2026 15:14:34 GMT

@HV13

Note the reply above especially the second paragraph.

topic Re: No broadband and red light. in Broadband

No broadband and red light.

Re: No broadband and red light.

Re: No broadband and red light.

Re: No broadband and red light.