https://helpforum.sky.com/t5/Broadband/No-green-internet-light-on-modem/m-p/5280636#M567209 <P>We've been told we are connected and performed checks which all say the connection is fine and our hub is connected but there is no green internet light in the modem and no internet when connected to the wifi</P> Fri, 22 May 2026 13:56:46 GMT Rob2000 2026-05-22T13:56:46Z https://helpforum.sky.com/t5/Broadband/No-green-internet-light-on-modem/m-p/5280636#M567209 <P>We've been told we are connected and performed checks which all say the connection is fine and our hub is connected but there is no green internet light in the modem and no internet when connected to the wifi</P> Fri, 22 May 2026 13:56:46 GMT https://helpforum.sky.com/t5/Broadband/No-green-internet-light-on-modem/m-p/5280636#M567209 Rob2000 2026-05-22T13:56:46Z https://helpforum.sky.com/t5/Broadband/No-green-internet-light-on-modem/m-p/5280704#M567227 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4689658">@Rob2000</a>&nbsp;</P> <P>Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Fri, 22 May 2026 15:27:07 GMT https://helpforum.sky.com/t5/Broadband/No-green-internet-light-on-modem/m-p/5280704#M567227 caesarome 2026-05-22T15:27:07Z