topic Re: In need of Router/hub in Broadband

In need of Router/hub

Canice537 — Fri, 22 May 2026 10:21:08 GMT

I recently moved home and my new home does not have a router/hub and sky has already activated my account without offering me a router/hub, please what do I do

Re: In need of Router/hub

Daniel0210 — Fri, 22 May 2026 10:35:47 GMT

@Canice537

Were you already a Sky Broadband customer? If so did you not take the hub from your previous address?

Re: In need of Router/hub

Canice537 — Fri, 22 May 2026 11:03:08 GMT

Yes I was using sky in my former home but the problem is the installed the previous router/hub inside the openreach connecter and made it non detachable. So I can't detach the router/hub without damaging the wall or socket

Re: In need of Router/hub

TimmyBGood — Fri, 22 May 2026 11:34:28 GMT

@Canice537

Unfortunately you'll need to explain that to Sky and potentially pay a penalty fee before they'll allocate a new Hub: the assumption is always that it's brought from the previous address.

Re: In need of Router/hub

Daniel0210 — Fri, 22 May 2026 11:41:17 GMT

@Canice537

As you won't be able to return loaned equipment these charges may apply…

Sky Broadband:

Sky Gigafast+ Hub - up to £112
Sky Max Hub - up to £75
Sky Broadband Hub - up to £53
Sky Max Pod - up to £58
Sky Broadband Booster - up to £33

See this link

https://www.sky.com/help/articles/charges-for-not-returning-sky-q-equipment