topic Re: Absolute joke in Broadband

Absolute joke

Mrfedup1 — Thu, 21 May 2026 18:32:41 GMT

This company is a joke, no Internet and the booster is **bleep**

Re: Absolute joke

Daniel0210 — Thu, 21 May 2026 18:45:38 GMT

You're only telling customers here.

When you have a broadband issue the first thing to do (even if you’ve already tried it), is use this link to check if there are any outages or issues nearby that may identify a known fault, perhaps affecting multiple households ~
https://www.sky.com/servicechecker

NOTE: The Service Checker doesn’t necessarily disclose a problem immediately and there is up to an hours delay before it picks up a lost connection so perhaps try it again later.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

▪️

Red light on ONT?; See this link ~
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#M1014

Various hub lights; This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Working from home?; Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.

Re: Absolute joke

Mrfedup1 — Fri, 22 May 2026 06:44:08 GMT

Yeah I know I'm just letting people know how rubbish Sky is , I'm an expert on fault finding now,since day one it's only ever worked intermittently, works stops works stops works stops, a number of times saying there's a line fault then works stops works stops , totally stopped working now 4 days,engineer coming tomorrow,I get better signal from my roaming on my mobile,I've even had second generation sky glass, it's a joke

Re: Absolute joke

TimmyBGood — Fri, 22 May 2026 06:55:13 GMT

@Mrfedup1 wrote:

I get better signal from my roaming on my mobile

If there's an external line fault then yes, that would be the case.

Any other ISP using the same circuit would experience the same problem: that's inherent to the nature of a cabled connection.