SkyID

BethanySmith — Thu, 21 May 2026 16:48:59 GMT

Hello,

I've got notifications telling me my account is set and that I've done everything. However when I try and do anything it says to link skyID and when I try to it tells me I've already done it. I can't get onto my billings page or anything

Re: SkyID

caesarome — Thu, 21 May 2026 18:29:53 GMT

@BethanySmith

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

topic SkyID in Broadband

SkyID

Re: SkyID