Slow/poor Internet connection & glass not connecting

robbicklwy — Thu, 21 May 2026 10:24:10 GMT

My sky glass says "let's try that again" and won't connect and all other devices connected to hub are running slow. Connection shows poor on the tester but says there are no problems with connection, when there clearly are? Have reset hub and devices but still persists and glass will not load?

Re: Slow/poor Internet connection & glass not connecting

caesarome — Thu, 21 May 2026 11:18:09 GMT

@robbicklwy wrote:

Connection shows poor on the tester

A poor signal in certain rooms is something that comes up on here on a regular basis so try going through this to see if it helps:

https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices

If not and if you have Wi-Fi Max on your account then Sky will supply up to 3 pods as you can read about here:

https://www.sky.com/help/articles/sky-wifi-max

So you can either call them on 150 from a landline phone or a mobile that has a Sky sim in it or Select "No, I still need help" at the bottom on the above link.

topic Slow/poor Internet connection & glass not connecting in Broadband

Slow/poor Internet connection & glass not connecting

Re: Slow/poor Internet connection & glass not connecting