topic Re: Hub 6 in Broadband

Hub 6

mdc4566 — Wed, 20 May 2026 19:37:42 GMT

We got the hub6 today with sky max hub ...I did a download test from a few apps and on average its coming in at around 13mbps ...I was expecting a lot more .

Help

Re: Hub 6

caesarome — Wed, 20 May 2026 21:14:56 GMT

@mdc4566

Give this test a try:

https://www.sky.com/help/broadband/connecting-to-my-broadband/trouble-connecting/no-connection-slow-wifi/articles/connect-devices-to-broadband-fix-a-problem

Hub 6

mdc4566 — Wed, 20 May 2026 21:32:36 GMT

why such a big difference ??

Re: Hub 6

Me134 — Thu, 21 May 2026 06:11:04 GMT

@mdc4566 wrote:

why such a big difference ??

You appear to be on the 100Mbps service which is what the hub is receiving, any ethernet connected device would get similar figures (dependant on the device). Your 12Mbps figure appears to be from a phone so using WiFi. What does the app say when you click on the WiFi tab? Use either the app or https://www.sky.com/help/articles/broadband-diagnostic-start

Re: Hub 6

mdc4566 — Thu, 21 May 2026 06:38:36 GMT

It's says test not available ...don't know why I can't upload a photo in this reply .

Re: Hub 6

Me134 — Thu, 21 May 2026 07:41:54 GMT

@mdc4566 wrote:
It's says test not available ...don't know why I can't upload a photo in this reply .

Your MySky broadband service checker picture looks just like mine (bar I'm on 500Mbps) but I've disabled the Sky Max Wifi and use a mesh system for WiFi access. Is this something that you've done?

If not, hold in the wps button on the side of the router for 30 seconds to do a full router reset (this will reset the SSID & WiFi password to the original BTW). If you'd rather, you could unplug it first for 5 minutes and let it reboot and see where you stand.

Re: Hub 6

mdc4566 — Thu, 21 May 2026 08:42:09 GMT

"your devices and setup" ...the wheel of dome just keeps turning..not sure what this means ??