Router black box or white

Mowbotman — Wed, 20 May 2026 16:58:23 GMT

I have just installed a new white router ( replacing a sligjtly older black box)

but ita absolutley rubbish, then signal is dropping on the sky q box all the time and will not stay connected , getting my cameras connected as been the same, the signal strenth is far weeker as well, i have now connected the older black box again ( still has uk telephone socket on the back )

We have an engineer visit next week and I am not sure weather to bother and just keep the oldee box, is there anything on the white box that is better ! If the engineer sorts it ! Anyone else had this trouble

Re: Router black box or white

SuperMatt — Thu, 21 May 2026 08:20:09 GMT

Hello there, @Mowbotman. I'll send you an invite to a private chat shortly and we can help you get this working for you.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

topic Re: Router black box or white in Broadband

Router black box or white

Re: Router black box or white