topic Move ONT box in Broadband

Move ONT box

MichelleK203 — Wed, 20 May 2026 15:55:04 GMT

I need my ONT box moving from my kitchen into another room as having a new kitchen fitted and it is in the way.

I didnt want it there in the forst place but it was during coved and they said that was the only place they could do it by the door.

Does anyone know who I contact for this?

Re: Move ONT box

Laing1 — Wed, 20 May 2026 16:41:05 GMT

@MichelleK203 wrote:

I need my ONT box moving from my kitchen into another room as having a new kitchen fitted and it is in the way.

I didnt want it there in the forst place but it was during coved and they said that was the only place they could do it by the door.

Does anyone know who I contact for this?

@MichelleK203 If Sky supply your broadband you need to contact Sky

Re: Move ONT box

TimmyBGood — Wed, 20 May 2026 18:43:14 GMT

@MichelleK203

For information: there's at least one supplier of a DIY relocation kit for an ONT.

Re: Move ONT box

Tommy2 — Thu, 21 May 2026 09:12:20 GMT

I have seen those but I owuldnt recommend it as you still have to connect to the original one.

Re: Move ONT box

TimmyBGood — Thu, 21 May 2026 09:47:32 GMT

@Tommy2

It's a back-to-back junction with the original fibre and then a long length of pigtail so the original ONT can be moved. The theory is fine (and optical junctions are used all the time on in-premises business networks) but the legitimacy of messing with what's still technically the national network is perhaps dubious.

Re: Move ONT box

Tommy2 — Thu, 21 May 2026 12:03:46 GMT

Yeah im aware of what it is, but it might not be helpful in this case as the OP states that the opriginal one is in the way