https://helpforum.sky.com/t5/Broadband/Fiber-optic-line-down/m-p/5279135#M566841 <P>The fiber optic line or phone line is snapped outside our house&nbsp;</P> Wed, 20 May 2026 15:08:20 GMT Paulbaugh 2026-05-20T15:08:20Z https://helpforum.sky.com/t5/Broadband/Fiber-optic-line-down/m-p/5279135#M566841 <P>The fiber optic line or phone line is snapped outside our house&nbsp;</P> Wed, 20 May 2026 15:08:20 GMT https://helpforum.sky.com/t5/Broadband/Fiber-optic-line-down/m-p/5279135#M566841 Paulbaugh 2026-05-20T15:08:20Z https://helpforum.sky.com/t5/Broadband/Fiber-optic-line-down/m-p/5279185#M566847 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4688137">@Paulbaugh</a>&nbsp;</P> <P>Try running this line test to see if it finds this line issue:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Wed, 20 May 2026 15:40:28 GMT https://helpforum.sky.com/t5/Broadband/Fiber-optic-line-down/m-p/5279185#M566847 caesarome 2026-05-20T15:40:28Z