topic Constant Internet drop outs in Broadband

Constant Internet drop outs

_babs — Wed, 20 May 2026 01:45:50 GMT

For the last 30/40mins ive had nothing but constant drop outs. This Internet is a joke atm constant drops slow connections and slow download speeds. Im pretty sure im not getting the speeds im promised. Roll on end of contract.

Re: Constant Internet drop outs

MammaZo — Wed, 20 May 2026 02:16:52 GMT

Same, we have no internet at all, sky app says everything is fine but it's not. Done the usual unplugging etc but it's not helped. It's constantly dropping overnight on a nightly basis.

Re: Constant Internet drop outs

Daniel0210 — Wed, 20 May 2026 03:53:53 GMT

@_babs @MammaZo
When there are broadband issues between midnight and 7am it could be essential overnight maintenance taking place. It is carried out at those times to minimise disruption and there is no advance warning provided..

See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#M1014

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.

Re: Constant Internet drop outs

MammaZo — Wed, 20 May 2026 10:10:21 GMT

Thank you for sending these, ours drops out every night without fail. Last night we did the reset on the router and the fibre hub thing and it sorted it out.