topic Re: No internet in Broadband

No internet

Ek18 — Tue, 19 May 2026 23:46:44 GMT

No internet , the colour is orange

and the voice is off

Re: No internet

TatendaCM — Tue, 19 May 2026 23:48:38 GMT

I have no Internet yet sky says all is well in the test. Absolute rubbish service

Re: No internet

CS50L — Tue, 19 May 2026 23:50:15 GMT

Mine is the same, dropped connection in the last half hour. I'm wondering if there's some maintenance and going to wait an hour or so before doing anything.

Re: No internet

CheshireMann — Wed, 20 May 2026 00:01:26 GMT

Also no internet Cheshire.

openreach show internet coming into the house with no issue. Sky have tested line and says no issue.

obviously something must be down somewhere

Re: No internet

CS50L — Wed, 20 May 2026 00:09:42 GMT

Also in Cheshire. I'm not getting into unplugging cables to simplify the connection until tomorrow, if not fixed.

Re: No internet

Cinami — Wed, 20 May 2026 00:13:20 GMT

Same here in Northwich. No Internet light, orange voice light, done all the usual steps, and the awful service checker says all is well. Keeps sending me round in circles.

Re: No internet

Ek18 — Wed, 20 May 2026 00:18:03 GMT

Same area🤦🏼‍♀️

Re: No internet

Daniel0210 — Wed, 20 May 2026 03:52:07 GMT

All
When there are broadband issues between midnight and 7am it could be essential overnight maintenance taking place. It is carried out at those times to minimise disruption and there is no advance warning provided..

See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#M1014

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.