topic Re: No Connection on Nee Hub in Broadband

No Connection on Nee Hub

Evsie — Mon, 18 May 2026 20:27:59 GMT

New to sky, fitted fibre last week, worked ok on the day, hasn't worked since. Router had no internet light on. The tests all say Sky Hub not connected. Tried all the on / off / restart / different plug. Different Ethernet cable / hole but nothing.

The Openreach box has no light on LOS ( not sure what that is )

Please help, I just want someone at Sky to sort.

Re: No Connection on Nee Hub

caesarome — Mon, 18 May 2026 21:18:04 GMT

@Evsie

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: No Connection on Nee Hub

-Heather- — Tue, 19 May 2026 11:07:22 GMT

Good Morning @caesarome, thanks for making us aware of this. I'll send @Evsie and invite now so we can assist further. Thanks, Heather