https://helpforum.sky.com/t5/Broadband/No-internet-and-connected-router/m-p/5277732#M566527 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4686737">@Rach0911</a>&nbsp;</P> <P>Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Mon, 18 May 2026 18:28:42 GMT caesarome 2026-05-18T18:28:42Z https://helpforum.sky.com/t5/Broadband/No-internet-and-connected-router/m-p/5277705#M566519 <P><SPAN>Router powers on, Wi-Fi broadcasts, but internet light stays off on both phone sockets.</SPAN></P> Mon, 18 May 2026 17:32:30 GMT https://helpforum.sky.com/t5/Broadband/No-internet-and-connected-router/m-p/5277705#M566519 Rach0911 2026-05-18T17:32:30Z https://helpforum.sky.com/t5/Broadband/No-internet-and-connected-router/m-p/5277732#M566527 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4686737">@Rach0911</a>&nbsp;</P> <P>Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Mon, 18 May 2026 18:28:42 GMT https://helpforum.sky.com/t5/Broadband/No-internet-and-connected-router/m-p/5277732#M566527 caesarome 2026-05-18T18:28:42Z