Pod request

Zoejayy — Mon, 18 May 2026 17:11:45 GMT

Our router was fitted today but fitted upstairs in my son's room Where our previous WiFi was very low and slow in his room Now with it being up stairs down stairs wifi isn't great can I request a WiFi booster or a pod for down stairs please Many thanks

Re: Pod request

TimmyBGood — Mon, 18 May 2026 17:58:44 GMT

@Zoejayy

Sky loans wireless booster hardware 'free' under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some Sky booster hardware has leaked onto a certain auction site and elsewhere online but Sky won't offer support with using these, and Max pods acquired that way won't work at all.

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.

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Pod request

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