topic No openreach engineer appearing. in Broadband

No openreach engineer appearing.

MarkKojak — Mon, 18 May 2026 16:58:09 GMT

My tracker has been stuck on 'Engineer investigation' since Thursday 14th May, when an engineer game in the morning, was unable to fix the problem, and promised that someone would visit on Friday 15th with the right part and knowhow to get our broadband up and running again.

I am stuck on a loop with AI agents who are no help whatsoever, and two people in the flat work from home and rely on internet access to do our jobs properly.

I know that Openreach manages the physical network, and that I can only contact them through Sky. So what can I do to get a straight answer?

Re: No openreach engineer appearing.

Daniel0210 — Mon, 18 May 2026 17:03:54 GMT

@MarkKojak

All calls to Sky will start automated (aka 'the bot') which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent to see if they've had an update from Openreach.

It's worth adding that Sky broadband being discussed on here is a domestic service and whilst it's fine for those customers working from home to use it they won't receive additional or quicker support.