https://helpforum.sky.com/t5/Broadband/Boosted-required-for-lounge/m-p/5277618#M566491 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4686491">@Natalie431986</a>&nbsp;</P> <P>A poor signal in certain rooms is something that comes up on here on a regular basis so try going through this to see if it helps:</P> <P><BR /><A href="https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices" target="_blank">https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices</A></P> <P><BR />If not and if you have Wi-Fi Max on your account then Sky will supply up to 3 pods as you can read about here:</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/articles/sky-wifi-max" target="_blank">https://www.sky.com/help/articles/sky-wifi-max</A></P> <P>&nbsp;</P> <P>So you can either call them on 150 from a landline phone or a mobile that has a Sky sim in it or Select "No, I still need help" at the bottom on the above link.</P> Mon, 18 May 2026 15:16:05 GMT caesarome 2026-05-18T15:16:05Z https://helpforum.sky.com/t5/Broadband/Boosted-required-for-lounge/m-p/5277533#M566476 <P>I have had the new hub over a week and the connection isn't strong enough to reach the lounge. At the time of signing up I had asked for a booster.&nbsp;<BR /><BR /></P><P>When watching movies the signal drops, picture freezes and/or pixelated.&nbsp;</P> Mon, 18 May 2026 13:16:13 GMT https://helpforum.sky.com/t5/Broadband/Boosted-required-for-lounge/m-p/5277533#M566476 Natalie431986 2026-05-18T13:16:13Z https://helpforum.sky.com/t5/Broadband/Boosted-required-for-lounge/m-p/5277618#M566491 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4686491">@Natalie431986</a>&nbsp;</P> <P>A poor signal in certain rooms is something that comes up on here on a regular basis so try going through this to see if it helps:</P> <P><BR /><A href="https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices" target="_blank">https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices</A></P> <P><BR />If not and if you have Wi-Fi Max on your account then Sky will supply up to 3 pods as you can read about here:</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/articles/sky-wifi-max" target="_blank">https://www.sky.com/help/articles/sky-wifi-max</A></P> <P>&nbsp;</P> <P>So you can either call them on 150 from a landline phone or a mobile that has a Sky sim in it or Select "No, I still need help" at the bottom on the above link.</P> Mon, 18 May 2026 15:16:05 GMT https://helpforum.sky.com/t5/Broadband/Boosted-required-for-lounge/m-p/5277618#M566491 caesarome 2026-05-18T15:16:05Z