topic Re: Wifi not working in Broadband

Wifi not working

javi123 — Sun, 17 May 2026 23:44:12 GMT

My WiFi is not working. I have the 500mb fiber. I tried it all. Disconcerting, reconnecting. The light is green and the app says the tests are passing but the WiFi doesn't work. When connecting any device from home it says there's no internet.

Please don't reply asking clarifying questions. I have tried the full troubleshooting already. Address my issue and fix the problem from your end please.

Re: Wifi not working

javi123 — Sun, 17 May 2026 23:47:38 GMT

It just started working after 1h. Thanks.

Re: Wifi not working

Daniel0210 — Mon, 18 May 2026 04:09:47 GMT

@javi123 wrote:

Address my issue and fix the problem from your end please.

@javi123

Just pointing out that you haven’t contacted Sky by posting here. This is a customer ▶️ customer discussion forum where we try to help other customers.

If it happens again between midnight and 7am it could be essential overnight maintenance taking place. It is carried out at those times to minimise disruption and there is no advance warning provided..

See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#M1014

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start