Issues with WiFi

Heidi88 — Sun, 17 May 2026 19:56:50 GMT

Hello

I am repeatedly having issues with the WiFi.

The streaming on the tv is interupted and freezing.

Connectivity working from home has been poor for days with freezing daily, loss of connection, slow connection.

I Was with plus net before and I haven't ever had 1 issue in 2 years and this becoming frustrating.

please can this be looked into or I will need to change provider

Re: Issues with WiFi

caesarome — Sun, 17 May 2026 20:42:07 GMT

@Heidi88

A poor signal in certain rooms is something that comes up on here on a regular basis so try going through this to see if it helps:

https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices

If not and if you have Wi-Fi Max on your account then Sky will supply up to 3 pods as you can read about here:

https://www.sky.com/help/articles/sky-wifi-max

So you can either call them on 150 from a landline phone or a mobile that has a Sky sim in it or Select "No, I still need help" at the bottom on the above link.

topic Issues with WiFi in Broadband

Issues with WiFi

Re: Issues with WiFi