topic Re: Just installed-cannot get any speed in Broadband

Just installed-cannot get any speed

mariastella — Wed, 13 May 2026 14:28:22 GMT

I was installed yesterday, all lights are green but I can only connect one device

all other devices seem to be connected but I get less than 1 mb or nothing at all

Re: Just installed-cannot get any speed

caesarome — Wed, 13 May 2026 15:22:54 GMT

@mariastella

Try running this line test to see if it finds any faults:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: Just installed-cannot get any speed

mariastella — Sun, 17 May 2026 19:52:29 GMT

Thanks for the help, it didn't work but then I managed to stretch the cable and placed the hub in a better position . Now most of my devices are connected

the speed keeps on going up and down so I will keep the engineer I managed to book.

thanks again:)